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    Free IM Is Hard To Beat In The Enterprise
    在企業應用中,免費的即時通信軟件難以被打敗
    作者:佚名
    譯者:陳少涌
    By Antone Gonsalves, TechWeb.com

    Instant messaging, which has taken the enterprise by storm in North America, is growing steadily in the rest of world, with 80 percent of companies worldwide expected to use either public or private IM networks by 2008, a market-research firm said Friday.

    IM use is growing steadily among corporate workers who use free services from companies like America Online, Microsoft, and Yahoo to send quick text messages to coworkers, family, and friends.


    A recent study by The Ridicati Group found that 20 percent of enterprises worldwide use IM today for personal or company communications, compared with 85 percent in the U.S. and Canada, where there are far more computer users than in other regions.


    By 2008, however, the rest of the world will catch up, with the global percentage expected to reach 80 percent, Radicati said. Worldwide revenue from enterprise IM, IM management, wireless IM, and public IM networks is expected to reach $413 million by 2008.


    The number of IM users worldwide is expected to reach 670 million in 2008, from 362 million today. However, the percentage of people using public networks and private networks is expected to remain the same, at 88 percent and 12 percent, respectively.


    The availability of free services is expected to make it difficult for vendors selling proprietary IM software to gain much traction within corporations.


    "No one wants to pay for something that they are already using for free," Radicati analyst Genelle Hung said.


    Today, more enterprises address concerns over liability from IM use at work through the use of proprietary networks, rather than managing the use of public IM services at the corporate Internet gateway, Hung said. That, however, is expected to reverse over the next several years, because managing at the gateway is less expensive than are proprietary IM networks.


    Management software enables companies to use filters to detect messages that may contain profanity or slanderous language, and to enforce corporate rules on IM use. The products also can log IM traffic for evidence in lawsuits or criminal cases.


    The Radicati study also found that 44 percent of companies today deployed instant messaging to increase intra-office communications, 33 percent to reduce long-distance phone charges, 11 percent to increase productivity, and 11 percent to complement existing e-mail and phone systems.
    即時通信,已經在北美地區像風爆一樣地迅速發展,現在正在世界的其它地方穩步發展。一個市場研究公司在周五表示,至2008年,世界上將會有80%的企業會使用公共的或者私有的即時通信網絡。

    即時通信的使用在企業用戶中穩步增長,他們使用諸如美國在線,微軟和雅虎等公司所提供的免費服務來發送即時的文本消息給同事,家人和朋友。

    Ridicati集團近期的研究結果表明,世界上百分之20的企業都在使用即時通信來進行個人或企業間的通信,而在美國和加拿大則有百分之85的使用率,這是因為這里的計算機用戶比世界上其它地區的用戶更多。

    Ridicati集團表示,到2008年,世界上的其它地區將趕上來,使得世界上將有百分之80的使用率。世界范圍來自于企業即時通信,即時通信管理,無線即時通信和公眾即時通信網絡預期在2008年將達到413百萬美元。

    全球即時通信的用戶數將由今天的362百萬發展到2008年的670百萬。然而,人們使用公眾網絡和私有網絡的比率仍保持不變,分別為百分之88和百分之12。

    由于免費服務的存在,使得制造商想要依靠銷售即時通信軟件來從企業中獲取利益變得越來越難。

    “沒有人想要為已經在免費使用的東西付費,” Radicati的分析員Genelle Hung說。

    現在,越來越多的企業在工作中使用即時通信時,寧愿把注意力從放在使用私有網絡,也不愿意通過在互聯網網關對一個公從的即時通信服務進行管理,Hung說。然而,這種情況在以后的幾年中預期將顛倒過來,因為管理網關比起在私有網絡的即時通信系統便宜很多。

    管理軟件可以讓公司使用過濾器來檢測信息中可能包含有褻瀆或誹謗性的語言,并且在即時通信的使用中強加上企業的規則。同時產品將支持把即時通信的流量信息作日志以便在訴訟和犯罪案例中作為證據。

    Radicati集團的研究還發現,現在百分之44的企業通過實施即時通信系統來提高辦公室內部的交流,同時節省了百分之33的長途電話費用,生產效率挺高了百分之11,補足了現有的電子郵件和電話系統的百分之11。
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